Refund policy
Effective date:
Requesting a refund
Contact [email protected] or open a support ticket from your account. Include your invoice reference and tell us which purchase or unused account credits you want refunded.
We may ask for information needed to identify the payment and confirm that the request comes from the account holder. Do not send your account password, VPS password, or wallet recovery phrase.
Seven-day first-VPS guarantee
You can request a full refund of your first VPS purchase within seven days of activation. You do not need to give a reason.
The refund covers the full purchased term, without deductions for the days already used. Submit your request within the seven-day window; time spent processing it does not affect your eligibility.
Refunding the VPS purchase ends that service. Save any files you need before requesting cancellation.
This guarantee applies to your first VPS purchase. It does not extend to subsequent VPS purchases or renewals. Your statutory rights still apply.
Unused account credits
You can request a refund of unused account credits you purchased. Promotional or complimentary credits have no cash refund value.
We refund only the unused purchased portion. Credits already spent on a service follow the refund rules for that service. Refunding unused credits does not, by itself, cancel an active VPS.
How refunds are returned
We return refunds through the original payment method unless you expressly agree otherwise.
A refunded VPS purchase paid with account credits is credited back to your account. You can separately request a refund of eligible unused purchased credits.
For a direct cryptocurrency purchase, a full refund returns the original asset and quantity paid for that purchase. Refunds of partially unused funded credits are based on the relevant original funding payment and invoice rate, not the cryptocurrency’s current market price.
Where a cryptocurrency refund needs a destination address, we will confirm it with you. Do not assume that an exchange’s sending address can receive your refund.
Failed provisioning and payment problems
If we cannot supply your VPS, we will refund the order.
Contact support about late payments, overpayments, or payments sent using the wrong asset or network. These require individual review. We cannot promise recovery of funds sent to an address we do not control or through an unsupported network.
Consumer rights
This policy adds to your statutory rights. It does not limit remedies for a service that was not supplied or did not meet the contract.
Consumers may also have a 14-day right to withdraw, or a longer period where the law provides. Starting a VPS does not automatically remove that right. The conditions for early service delivery and any permitted proportional deduction are explained in our Terms of service.
Statutory refunds are processed within the applicable legal deadline. EU guidance on withdrawal rights.